Refund Policy退款政策

1 Escrow Protection Overview托管保护概述

MYRenderHub's credit escrow system is designed to ensure you only pay for work you are satisfied with:

MYRenderHub 的积分托管系统旨在确保您只为满意的作品付款：

2 Order Cancellation订单取消

2.1 Cancellation by Client

2.1 客户发起取消

• Before Designer accepts the order: Full refund of escrowed credits to Client wallet. No fees.
• After Designer accepts but before draft submission: Client may cancel with Admin approval. Refund subject to Admin review — typically full refund if no work has started.
• After draft preview is submitted: Partial refund may apply. Admin will assess work completed vs. total scope.
• After final delivery is marked: No cancellation except through the Dispute process.

• 设计师接单前：全额退还托管积分至客户钱包。无手续费。
• 设计师接单后、草图提交前：客户可经管理员批准取消。退款须经管理员审核——通常若尚未开始工作则全额退款。
• 草图预览提交后：可能适用部分退款。管理员将评估已完成工作与总范围的比例。
• 标记最终交付后：除通过争议流程外，不接受取消。

2.2 Cancellation by Designer

2.2 设计师发起取消

If a Designer cancels an accepted order, the Client receives a full refund of escrowed credits. The Designer's account will receive a cancellation flag, which affects their standing on the Platform.

如设计师取消已接受的订单，客户将获得托管积分的全额退款。设计师账户将收到取消标记，影响其在平台上的信誉。

3 Refund Eligibility退款资格

The following table summarises refund eligibility for common scenarios:

下表总结了常见情况下的退款资格：

4 Non-Refundable Cases不可退款情况

Refunds will not be issued in the following circumstances:

以下情况不予退款：

5 Dispute Resolution争议解决

5.1 How to File a Dispute

5.1 如何提交争议

You may file a dispute within 3 days of the Designer marking the order as "Delivered". To file:

您可在设计师将订单标记为"已交付"后 3天内提交争议。提交方式：

1. Go to your Client Dashboard → Order History.
2. Select the relevant order and click "Raise Dispute".
3. Provide a clear written explanation and attach supporting evidence (screenshots, reference files, original brief).
4. MYRenderHub Admin will review the case within 3–5 business days.

1. 进入客户工作台 → 订单记录。
2. 选择相关订单，点击"发起争议"。
3. 提供清晰的书面说明并附上支持证据（截图、参考文件、原始简报）。
4. MYRenderHub 管理员将在 3–5 个工作日内审查案件。

5.2 Admin Decision

5.2 管理员裁决

The Admin's decision is final and binding. Possible outcomes include:

管理员的裁决为最终决定，具有约束力。可能的结果包括：

• Full refund to Client — deliverable substantially failed to meet the brief.
• Partial refund — deliverable partially met requirements; credits split proportionally.
• No refund — deliverable met the agreed brief; Client's issue is a matter of preference.
• Revision order — Designer must provide specified revisions at no additional cost.

• 全额退款给客户——交付物严重未达到简报要求。
• 部分退款——交付物部分满足要求；积分按比例分配。
• 不退款——交付物达到约定简报要求；客户问题属于个人偏好。
• 修改令——设计师须免费提供指定修改。

6 Refund Process & Timeline退款流程与时间

All approved refunds are returned as credits to your MYRenderHub wallet, not as cash to your bank account. Credit refunds are typically processed within:

所有获批退款将以积分形式退回您的 MYRenderHub 钱包，而非退回银行账户现金。积分退款通常在以下时间内处理：

• Automatic refunds (e.g. Designer cancellation, late delivery): Instantly to wallet.
• Admin-reviewed refunds (disputes, manual cancellations): 1–2 business days after Admin decision.

• 自动退款（如设计师取消、延迟交付）：即时入账至钱包。
• 管理员审核退款（争议、人工取消）：管理员裁决后 1–2 个工作日。

7 Top-Up Refunds充值退款

Top-up purchases (credit purchases) are generally non-refundable once processed, except in the following circumstances:

充值购买（积分购买）一经处理通常不予退款，以下情况除外：

• Duplicate payment: If you were charged twice for the same top-up due to a technical error, a full refund will be issued for the duplicate transaction.
• Unauthorised transaction: If you did not authorise the top-up, report it immediately to support@myrenderhub.com along with your transaction reference. We will investigate within 5 business days.
• Platform closure: In the event that MYRenderHub permanently closes, unused purchased credits (excluding bonus credits) will be refunded in full.

• 重复付款：如因技术错误导致同一笔充值被扣款两次，将全额退款重复交易金额。
• 未经授权的交易：如充值未经您授权，请立即通过 support@myrenderhub.com 附上交易参考编号进行举报。我们将在5个工作日内调查。
• 平台关闭：如 MYRenderHub 永久关闭，未使用的已购积分（不含奖励积分）将全额退款。

8 Credit Expiry积分有效期

• Purchased credits do not expire as long as your account remains active.
• Bonus credits (earned from top-up promotions) expire 12 months from the date of issue.
• Credits in an account that has been inactive for 24 consecutive months may be forfeited. MYRenderHub will provide 30 days' email notice before forfeiture.

• 已购积分在账户保持活跃期间不会过期。
• 奖励积分（充值促销获得）自发放之日起 12个月后到期。
• 连续 24个月未活跃账户中的积分可能被没收。MYRenderHub 将在没收前30天发送电邮通知。

9 Contact Us联系我们

For refund requests or questions about this policy:

如需申请退款或对本政策有疑问：