Privacy Policy隐私政策

1 Data We Collect我们收集的数据

We collect the following categories of personal data when you use MYRenderHub:

当您使用 MYRenderHub 时，我们收集以下类别的个人数据：

2 How We Use Your Data数据使用方式

We use your personal data for the following purposes:

我们将您的个人数据用于以下目的：

• Account management: Creating, maintaining, and securing your account.
• Order fulfilment: Processing orders, managing escrow, and facilitating delivery.
• Payments: Processing top-ups and designer payouts.
• Customer support: Responding to enquiries, disputes, and complaints.
• Platform improvement: Analysing usage patterns to improve features and performance.
• Marketing communications: Sending platform updates and promotions (with your consent; you may opt out at any time).
• Legal compliance: Complying with Malaysian law and regulatory requirements.
• Fraud prevention: Detecting and preventing fraudulent or abusive activity.

• 账户管理：创建、维护和保护您的账户。
• 订单履行：处理订单、管理托管及协助交付。
• 支付处理：处理充值和设计师收款。
• 客户支持：回应询问、争议和投诉。
• 平台改进：分析使用模式以改进功能和性能。
• 营销通讯：发送平台更新和促销信息（需您同意；您可随时退订）。
• 法律合规：遵守马来西亚法律和监管要求。
• 欺诈防范：检测和防止欺诈或滥用行为。

3 Data Sharing数据共享

We do not sell your personal data. We may share data with:

我们不会出售您的个人数据。我们可能在以下情况共享数据：

• Between Clients and Designers: Limited profile information (name, profile photo) and order details necessary to fulfil your order.
• Payment processors: Payment gateway providers (e.g. iPay88, Billplz, Stripe) to process top-ups and payouts.
• Service providers: Hosting, analytics, email, and customer support tools operating under data processing agreements.
• Legal authorities: When required by Malaysian law, court order, or to prevent imminent harm.
• Business transfers: In the event of a merger or acquisition, data may be transferred as part of that transaction.

• 客户与设计师之间：为完成订单所需的有限个人资料（姓名、头像）及订单详情。
• 支付处理商：支付网关服务商（如 iPay88、Billplz、Stripe）处理充值和收款。
• 服务提供商：在数据处理协议约束下运营的托管、分析、电邮和客服工具。
• 法律机构：在马来西亚法律、法院命令要求或防止迫在眉睫的伤害时。
• 业务转让：发生合并或收购时，数据可能作为交易的一部分被转移。

4 Cookies & TrackingCookie 与追踪

We use cookies and similar technologies to:

我们使用 Cookie 及类似技术来：

• Keep you logged in (session cookies).
• Remember your language preference.
• Analyse platform usage via Google Analytics (anonymised).
• Prevent fraud and detect suspicious activity.

• 保持您的登录状态（会话 Cookie）。
• 记住您的语言偏好。
• 通过 Google Analytics 分析平台使用情况（匿名化）。
• 防止欺诈并检测可疑活动。

You can control cookies via your browser settings. Disabling essential cookies may affect Platform functionality.

您可以通过浏览器设置控制 Cookie。禁用必要 Cookie 可能影响平台功能。

5 Data Security数据安全

We implement industry-standard security measures including:

我们实施行业标准安全措施，包括：

• SSL/TLS encryption for all data in transit.
• Bcrypt hashing for passwords — we never store plaintext passwords.
• Role-based access controls limiting staff access to personal data.
• Regular security reviews and vulnerability assessments.

• 所有传输数据采用 SSL/TLS 加密。
• 密码使用 Bcrypt 哈希处理——我们绝不存储明文密码。
• 基于角色的访问控制，限制员工对个人数据的访问。
• 定期安全审查和漏洞评估。

6 Data Retention数据保留期限

We retain your data for as long as your account is active or as needed to provide services. Specifically:

我们在您的账户有效期间或提供服务所需期间保留您的数据。具体而言：

• Account data: retained until account deletion plus 12 months.
• Transaction and financial records: 7 years (as required by Malaysian accounting standards).
• Support communications: 2 years from last interaction.
• Usage logs: 90 days.

• 账户数据：保留至账户删除后12个月。
• 交易和财务记录：7年（按马来西亚会计准则要求）。
• 客服通信记录：最后互动后2年。
• 使用日志：90天。

7 Your Rights您的权利

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to:

根据马来西亚《2010年个人资料保护法》（PDPA），您有权：

• Access your personal data held by us.
• Correct inaccurate or incomplete data.
• Withdraw consent for marketing communications at any time.
• Request deletion of your account and associated data (subject to legal retention requirements).
• Object to processing of your data in certain circumstances.

• 查阅我们持有的您的个人数据。
• 更正不准确或不完整的数据。
• 随时撤回同意接收营销通讯。
• 请求删除您的账户及相关数据（须遵守法律保留要求）。
• 在特定情况下反对处理您的数据。

To exercise any of these rights, contact us at privacy@myrenderhub.com. We will respond within 21 days.

如需行使上述任何权利，请通过 privacy@myrenderhub.com 联系我们。我们将在21天内回复。

8 Third-Party Links第三方链接

The Platform may contain links to third-party websites (e.g. payment gateways, social media). MYRenderHub is not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal data.

平台可能包含第三方网站链接（如支付网关、社交媒体）。MYRenderHub 不对这些网站的隐私做法负责。我们建议您在提供任何个人数据前查阅其隐私政策。

9 Children's Privacy儿童隐私

MYRenderHub is not intended for use by persons under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will delete it promptly.

MYRenderHub 不适用于18岁以下人士。我们不会在知情的情况下收集儿童的个人数据。如发现我们无意中收集了儿童数据，将立即予以删除。

10 Policy Updates政策更新

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on the Platform. Continued use of the Platform after the effective date constitutes acceptance of the updated policy.

我们可能不时更新本隐私政策。当我们进行重大变更时，将通过电邮或在平台上发布显著通知告知您。生效日期后继续使用平台即表示您接受更新后的政策。

11 Contact Us联系我们

For privacy-related enquiries or to exercise your data rights:

如有隐私相关询问或需行使数据权利：